Terms of Service

These Terms of Service ("Terms") govern your use of Client Chemistry, a communication intelligence platform ("we," "our," or "us"). By creating an account or using our service, you agree to be bound by these Terms. If you do not agree, do not use Client Chemistry.

1. Description of Service

Client Chemistry is a communication intelligence platform that helps professionals better understand the communication styles, decision-making preferences, and relationship dynamics of the people they work with. It enables users to assess their own communication style, invite contacts to complete a behavioral assessment, and receive AI-generated Chemistry Reports that identify patterns and provide guidance for more effective relationships. Client Chemistry is a general-purpose communication tool and is not specific to any single industry.

2. For Informational Purposes Only

3. AI-Generated Content

Chemistry Reports are generated using artificial intelligence (Anthropic's Claude). While we design our prompts and scoring models carefully, AI-generated content may occasionally be incomplete, inaccurate, or not fully applicable to a specific situation. You should use Chemistry Reports as one input among many, not as a complete or definitive characterization of any individual. We make no warranty as to the accuracy or fitness of AI-generated reports for any particular purpose.

4. Accounts

• You must be at least 18 years old to create an account
• You are responsible for maintaining the confidentiality of your login credentials
• You are responsible for all activity that occurs under your account
• You must notify us immediately if you suspect unauthorized access to your account
• One account per user. Sharing login credentials between multiple people is not permitted

5. Beta Access, Free Trial, Subscription, and Fair Use

• Private beta: while Client Chemistry is in private beta, invited accounts receive free access with no payment method required. Beta access may be modified or ended when the service launches publicly; your data is preserved
• At public launch, new accounts will receive a 7-day free trial. A valid payment method will be required to start the trial, and the subscription begins automatically when the trial ends unless canceled before then
• After a trial period, continued use requires a paid subscription
• Subscriptions are billed on a monthly or annual basis via Stripe
• You may cancel your subscription at any time. Access continues through the end of your current billing period
• We do not offer refunds for partial billing periods
• If you cancel, your reports and data are retained but access is suspended. Resubscribing restores full access
• Fair use of "unlimited" plans: where a plan is described as including "unlimited" clients, "unlimited" means you may serve your genuine professional book of clients without a fixed per-seat cap. It does not permit automated, bulk, resold, or artificially inflated use.
• Because AI-generated features (Chemistry Reports and meeting analyses) carry real processing costs, we may apply reasonable rate limits and monthly fair-use thresholds to these generation actions. Normal professional use is not affected.
• We may throttle, suspend, or ask you to upgrade if your usage materially exceeds ordinary professional patterns or indicates automated or abusive activity

6. Your Responsibility for Participant Data

• You are responsible for ensuring your clients or contacts understand and consent to participating in the assessment before you send them an invite link
• You may only invite real individuals with whom you have a legitimate professional relationship
• You may not use Client Chemistry to collect data from individuals without their knowledge or consent
• Participant data collected through the platform is used solely to generate Chemistry Reports for your account and is not shared with other users or organizations
• Meeting content: if you submit meeting notes or transcripts for analysis, you are responsible for obtaining any consent required by your regulatory or professional obligations and for redacting sensitive personal or financial identifiers (such as account numbers or government ID numbers) before submitting. Submitted meeting content is processed to generate the analysis and is not stored; only the resulting analysis is saved to your account

7. Acceptable Use

You agree not to:

• Use Client Chemistry for any unlawful purpose
• Attempt to gain unauthorized access to any part of the platform
• Reverse engineer, decompile, or disassemble the service
• Use automated tools to scrape or extract data from the platform
• Impersonate another person or entity
• Transmit viruses, malware, or any malicious code
• Use the platform in any way that could damage, disable, or impair the service

8. Intellectual Property

The Client Chemistry platform, including its design, code, scoring methodology, archetype framework, and all content created by us, is owned by Client Chemistry and protected by applicable intellectual property laws. You retain ownership of the data you input into the platform. By using the platform, you grant us a limited license to use your data solely to provide the service as described in these Terms and our Privacy Policy.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

• Client Chemistry is provided "as is" without warranties of any kind, express or implied
• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform
• Our total liability to you for any claim arising under these Terms is limited to the amounts you paid us in the 12 months preceding the claim
• We are not liable for any decisions made based on Chemistry Reports or other content generated by the platform

10. Termination

We reserve the right to suspend or terminate your account at any time if you violate these Terms or engage in conduct we determine to be harmful to the platform or other users. You may cancel your account at any time by contacting us. Upon termination, your right to use the service ends immediately.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice in the application at least 14 days before the changes take effect. Continued use of Client Chemistry after that date constitutes your acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the applicable laws of the United States and Canada depending on your jurisdiction. We serve users in both countries and are committed to compliance with applicable federal and state/provincial laws in each. Any disputes arising under these Terms will first be attempted to be resolved informally by contacting us. If informal resolution fails, disputes will be resolved through a court of competent jurisdiction in your applicable jurisdiction.

13. Contact

For questions about these Terms, please contact us at: